The Quality is one of the main factors taken into account by customers when deciding which product or service should be acquired. Thus the understanding of the quality concepts and how to measure and control the quality is vital for the success of any business.
After this course the student should be able to: understand and discuss the concept of quality in what concerns it application in engineering; use the tools available to measure and control the quality of a product/service during it development/project and production stage; be able to understand and develop the main documents required to implement a formal quality system.
1. Definition and concept of quality and it importance in engineering;
2. Quality costs;
3. Quality Function Deployment (QFD);
4. Failure Modes and Effects Analysis (FMEA);
5. Statistical Quality Control (inspection and control charts);
6. The ISO 9000 standards and formal quality systems;
7. Six Sigma
The student should have previous knowledge of Probabilities and statistics
Generic skills to reach
. Competence in analysis and synthesis; . Competence in organization and planning; . Quality concerns; . Planning and managing; . Negotiation skills; . Competence to solve problems; . Capacity of decision; . Competence for working in group; . Critical thinking; . Competence in autonomous learning; (by decreasing order of importance)
Teaching hours per semester
total of teaching hours
assessment implementation in 20132014 Assessment Resolution Problems: 20.0% Exam: 80.0%
Bibliography of reference
J.M. Magalhães e C. Silva, Gestão da Qualidade (Apontamentos da disciplina), DEM (Texto Principal).
A.V. Feigenbaum, Total Quality Control, 3rd ed., McGraw-Hill
J.M. Juran e F. M. Gryna Jr., Quality Planning and Analysis, Mc Graw Hill
Duret, D. E Pillet, M., Qualidade na produção: da ISO 9000 ao Seis Sigma, Lidel.
Theoretical presentation of the course subjects using slides and videos. Resolution of problems using the quality tools. The problems will be solved by groups of students, thus promoting a discussion of different approaches to solve the proposed problems.